Shipping Process: We’ve partnered with reputable courier services to ensure that your orders are delivered securely and reliably. Depending on your location and package size, the courier may vary.

Shipping Guidelines: To ensure compliance with legal regulations and safety measures, please take note of the following shipping guidelines:

a. Age Verification: Respecting legal age restrictions for nicotine product sales, we exclusively ship orders to individuals aged 18 years or above. By confirming your order, you verify that you meet the legal age criteria.

b. Delivery Locations: Our product delivery covers addresses within Australia. At this time, we are unable to process orders for delivery outside of Australia.

c. Remote Destinations: If you reside in remote areas, deliveries could take a bit longer. Feel free to get in touch with our customer support team before finalizing your order to clarify shipping details.

Order Processing Time: Our dedicated team aims to process and dispatch your orders promptly. Generally, orders are processed within 1 to 4 business days from the time of purchase. During peak periods or special promotions, processing times might be slightly extended.

Shipping Duration and Tracking: The time taken for your order to arrive depends on your location and your chosen shipping method. Upon dispatch, an email confirming the shipment will be sent to you, along with a tracking number. This tracking number enables you to monitor the progress of your order and estimate the delivery date.

Shipping Costs: We offer a straightforward shipping structure for your convenience. Our shipping rate stands at a flat fee of $14.99 per order. Additionally, for orders exceeding 100 AUD, we are pleased to provide free shipping. This cost covers considerations such as the weight, dimensions of your order, and the delivery address. When you proceed to the checkout stage, the precise shipping cost will be presented for your assessment and confirmation prior to completing your purchase.

Lost or Damaged Shipments: Although we take all necessary precautions to ensure the safety of your order during transit, unforeseen circumstances may arise. Should your shipment be lost or damaged, kindly contact our customer support team immediately. We will collaborate with the courier to swiftly investigate and resolve the issue.

Order Changes or Cancellation: If you need to modify or cancel your order, please reach out to our customer support team promptly. We will do our utmost to accommodate your request. However, once an order has been processed and dispatched, alterations or cancellations might not be feasible.

Customs and Duties: Given that our products are exclusively shipped within Australia, no customs or import duties are applicable to orders within the country.

If you have additional queries or require assistance with your order, our customer support team is at your service. We are dedicated to ensuring your shopping experience is seamless and satisfactory.

Kindly note that this shipping policy is subject to updates. We encourage you to periodically review this policy for any revisions.